{"id":9,"date":"2024-11-21T13:16:24","date_gmt":"2024-11-21T13:16:24","guid":{"rendered":"https:\/\/vevorshop.edigo.lv\/?page_id=9"},"modified":"2026-01-15T07:58:43","modified_gmt":"2026-01-15T05:58:43","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/vevorshop.lv\/en_us\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n

Return & Refund Policy<\/h2>\n

Welcome to VEVORshop! All our products come with a 12-month warranty<\/strong> and can be returned for free within 30 days of delivery<\/strong> for approved reasons! The same warranty applies to replacement products. Please contact us if you have any problems!<\/p>\n

How to Return and Get a Refund\/Replacement?<\/h3>\n
    \n
  1. Step 1:<\/strong> Please contact our VEVORshop customer service (Contact Us<\/a>) and provide the reason along with the necessary pictures or videos to verify your order issue.<\/li>\n
  2. Step 2:<\/strong> Our customer service team will investigate and offer a solution based on our policy.<\/li>\n
  3. Step 3:<\/strong> Once both parties reach an agreement, our customer service team will provide the return information
    (Note: Do not send your return to the sender's address on your package).<\/strong><\/li>\n
  4. Step 4:<\/strong> Return the product (if required). Once our warehouse receives the return, our customer service team will process the refund or replacement. You will receive your refund within 2-14 business days<\/strong>, depending on your card issuer.<\/li>\n<\/ol>\n

    1. Reasons Supporting Free Return<\/h3>\n\n\n\n\n\n\n\n\n\n
    Return Reason<\/th>\nNote<\/th>\n<\/tr>\n<\/thead>\n
    DOA (Dead on Arrival)<\/td>\nYou can reject it directly if it is confirmed damaged.<\/td>\n<\/tr>\n
    Wrong item sent<\/td>\nPlease provide clear pictures of the item, the SKU\/PN number, and all shipping labels on the package.<\/td>\n<\/tr>\n
    Doesn't match the description<\/td>\nPlease provide some photos to show the problem.<\/td>\n<\/tr>\n
    Quality issues<\/td>\nPlease provide pictures or videos to verify the issue.<\/td>\n<\/tr>\n
    Missing parts<\/td>\nPlease provide pictures or videos to verify the issue.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Note:<\/strong> For the above situations, please contact us with necessary pictures or videos. Once verified, we will offer a suitable solution.<\/p>\n

    2. Reasons Not Supporting Free Return<\/h3>\n\n\n\n\n\n\n\n\n\n
    Return Reason<\/th>\nNote<\/th>\n<\/tr>\n<\/thead>\n
    Arrived too late<\/td>\nVEVORshop will not offer free returns if the delivery is delayed due to reasons out of our control.<\/td>\n<\/tr>\n
    Don\u2019t want\/need\/like it<\/td>\nBuyer will bear the cost of return and restocking fees.<\/td>\n<\/tr>\n
    Does not meet expectations<\/td>\nBuyer will bear the cost of return and restocking fees.<\/td>\n<\/tr>\n
    Without manual or non-standard manual<\/td>\nContact us for an electronic or video manual.<\/td>\n<\/tr>\n
    User\u2019s error<\/td>\nAny damage caused by user\u2019s misoperation will not be covered.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Note:<\/strong> For the above situations, the buyer will bear the cost of return and restocking fees.<\/p>\n

    3. How Long Does It Take to Receive My Refund?<\/h3>\n\n\n\n\n\n\n
    Payment Method<\/th>\nRefund Processing Time<\/th>\nNote<\/th>\n<\/tr>\n<\/thead>\n
    Credit Card<\/td>\nWithin 3-15 business days after receiving the refund email<\/td>\nWe will not charge any processing fee.<\/td>\n<\/tr>\n
    PayPal<\/td>\nUp to 48 hours after receiving the refund email<\/td>\n\/<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Note:<\/strong> If you have not received a refund within the time frame, please contact us or your card issuer.<\/p>\n

    Statement<\/h3>\n

    VEVORshop reserves all rights for the final explanation of the return and refund policy. If you have any questions, please don\u2019t hesitate to contact us<\/a>.<\/p>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/vevorshop.lv\/en_us\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vevorshop.lv\/en_us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vevorshop.lv\/en_us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vevorshop.lv\/en_us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vevorshop.lv\/en_us\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":0,"href":"https:\/\/vevorshop.lv\/en_us\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"wp:attachment":[{"href":"https:\/\/vevorshop.lv\/en_us\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}